Contact Us

Write to us at [email protected]. Every message gets read, though we can't say how quickly an answer will follow.

Before you write

Many download problems disappear with a fresh link: confirm the video is public, copy its link again from the Share menu and paste once more. The questions at the bottom of the home page cover the usual cases.

If a link won't download

Include the TikTok link, the exact error text, and the device and browser you used. Those three details usually let us find the cause.

Copyright requests

Want a video blocked in our tool? The DMCA policy page lists what your message must contain.

What we can't help with

We are not TikTok and have no access to TikTok accounts. We can't recover passwords, bring back deleted videos or change anything on your profile. For that, use the help section inside the TikTok app.

Ideas and bug reports

Spotted a typo, a page that looks broken in your browser, or a way to make the tool easier to use? We're glad to hear about that too. A screenshot helps, and if the problem only shows up on one phone or browser, tell us which model or version you have.